Privacy Policy

1. Information We Collect

We collect information you voluntarily provide when you contact us, request service, or book a repair. This may include:

• Your name
• Phone number and email address
• Home or service address
• Appliance information (brand, model, issue description)
• Preferred appointment date and time

We may also automatically collect basic website usage data such as your browser type, pages visited, and general location — this data is anonymous and used only to improve our website.

2. How We Use Your Information

We use your information solely to provide and improve our services, including:

• Scheduling and confirming appliance repair appointments
• Contacting you to follow up on service requests
• Sending appointment reminders or service updates
• Improving the quality and efficiency of our services
• Responding to your questions or concerns

3. Information Sharing

We do not sell, rent, trade, or share your personal information with third parties for their marketing purposes. We may share information only in the following limited circumstances:

• Service providers: We may share information with trusted vendors who help us operate our business (e.g., scheduling software, payment processing), solely to perform services on our behalf.
• Legal requirements: We may disclose information if required by law or to protect the rights, safety, or property of our company, customers, or the public.

4. Data Retention

We retain your personal information only as long as necessary to provide our services and fulfill the purposes described in this policy, or as required by applicable law. You may request deletion of your information at any time by contacting us.

5. Cookies

Our website may use cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device. You can control cookie settings through your browser preferences. Disabling cookies may affect some website functionality, but will not prevent you from using our services.

6. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

7. California Privacy Rights (CCPA)

If you are a California resident, you have the right to:

• Know what personal information we collect about you
• Request deletion of your personal information
• Opt out of the sale of your personal information (we do not sell personal information)
• Non-discrimination for exercising your privacy rights

To exercise any of these rights, please contact us using the information below.

8. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us: